Have you seen the new NextHop web portal? NextHop is the Microsoft Communications Server team’s customer response channel—a new medium to rapidly publish the information you need, when you need it. NextHop provides pertinent, short-format, technical articles between major releases of the product and associated product documentation (technical library content, Resource Kit book, whitepapers, and... »
In my last post, Growing Your Business Using Services Ready Offerings, I discussed how pre-packaged offerings leverage best-practices and lessons-learned by field-consultants during early deployments of Microsoft technologies. Offerings generate customer confidence and focus customer conversations on the value and outcome of a project. This prevents sales conversations from becoming mired in the details of the... »
This is part one of a two part post. In this post, I discuss how Microsoft Partners can leverage Services Ready offerings to increase their services revenue and improve customer satisfaction. First, let me introduce myself, give a quick overview of offerings, and share some success strategies I discovered working in the field with... »
As the Services Partner Lead in the United Kingdom (U.K.) I am fortunate to work with an innovative and exciting group of Microsoft Partners. One of our most established Services Ready partners is the local subsidiary of Dell. A key element of the Services Ready program is the transfer of field-tested intellectual property, developed... »
As a Services Partner Lead, I spend a great deal of my time explaining the Services Ready program to partners. Services Ready began as a small pilot project. Based on partner feedback, the program has evolved to better meet the needs of our partner community. While the program particulars have evolved, the unique value... »
